Store Policies and Information

 

 

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

 

I gladly accept returns and exchanges

Contact me within: 14 days of delivery

Ship items back within: 30 days of delivery

 

 

I don't accept cancellations

But please contact me if you have any problems with your order.

 

 

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalized orders

• Perishable products (like food or flowers)

• Digital downloads

• Intimate items (for health/hygiene reasons)

 

 

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

Custom and personalized orders

If you are interested in having a specific personal photo translated into one of my needle felted compositions, the best time to contact me is early in the year when I have time to discuss the options with you (pricing, interpretation, etc). Just send me an email with your image to start the conversation.

 

Care instructions

How do you clean the work?  
The textile in my work is pure sheep's wool, with no treatment or coating. The easiest way to dust it is using a can of compressed air, like you'd use on your computer keyboard, etc. The surface may be wispy but the fibers are all anchored to the wood, so don't worry about slight movement on the surface. For a deep clean you can hold a piece of nylon screen over the textile and vacuum the surface.

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Will the colors fade?
Like any antique or art textile, I suggest that you do not place your piece in direct sunlight. The fiber reactive dyes used in contemporary wool roving are permanent and archival, and will not fade over time under the right conditions.